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Accessibility for Ontarians with a Disability – Standards for Customer Service


1. Policy

It is the policy of AirBoss Rubber Compounding to provide goods and services to persons with disabilities in a way that is consistent with the principles of independence, dignity, integration and equal opportunity.

2. Disability

The definition of a disability as applicable under the Accessibility for Ontarians with a Disability Act (AODA) may be found in the Ontario Human Rights Code. This definition includes, but is not limited to:

  • Any degree of physical infirmity, malformation or disfiguration that is caused by bodily injury, birth defect or illness (ex. Diabetes, epilepsy, any degree of paralysis, amputation, visual impediment or hearing impediment)
  • A condition of mental impairment or a developmental disability
  • A learning disability
  • A mental disorder
3. Access to Goods and Services

AirBoss will make every reasonable effort to ensure that its policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity by:

  • Ensuring all customers receive the same value and quality
  • Allowing customers with disabilities to do things in their own ways, at their own pace when accessing the goods and services as long as this does not present a safety risk
  • Using alternative methods, when possible, to ensure that customers with disabilities have access to the same services, in the same place and in a similar manner
  • Taking into account individual needs when providing goods and services
  • Communicating in a manner that takes into account the customer’s disability
4. Support Persons

It is AirBoss policy to allow disabled customers to be accompanied by a support person when accessing AirBoss goods and services. A support person is a person who accompanies the person with a disability in order to help with communication, mobility, personal care or medical needs or with the access to goods or services. 

5. Service Animals and Assistive Devices

It is AirBoss policy to allow service animals on the premises and in all situations where a disabled customer requires the service animal to access AirBoss goods and services. 

Persons with disabilities may use their own assistive devices as required when accessing goods and services provided by AirBoss. In cases where the assistive device presents a safety concern or where accessibility might be an issue, other reasonable measures will be used to ensure the access of goods and services.

6. Temporary Disruptions

If any services to accommodate disabled customers are interrupted, AirBoss will post a notice in a conspicuous location. The notifications will include the following information (unless it is not readily available or known):

  • Goods and services that are disrupted or unavailable
  • Reason for the disruption
  • Anticipated duration
  • A description of alternative services or options
7. Feedback

AirBoss shall provide customers with the opportunity to provide feedback on the service provided to customers with disabilities.  Information about the feedback process will be readily available to all customers.  Feedback forms, along with alternate methods of providing feedback such a verbally or written, will be available upon request.

8. Availability of Documents

All documents relating to the Customer Service Standard of the Accessibility of Ontarians with Disabilities Act (AODA) will be made available upon request and in a format reasonably accommodating disabilities.  You may make a request in writing or by telephone. 

AirBoss Rubber Compounding – Accessibility Compliance Report

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